What to do if a rented car breaks down?

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• What to do if a rented car breaks down?

What to do if a rented car breaks down

Renting a car is an ideal option to ensure mobility and independence from taxi services and public transport. When planning to rent a car, the client may be rightly concerned about what to do and how to behave in the event of a possible breakdown of the vehicle. What are the appropriate steps to take in these sometimes force majeure circumstances - this is what the following material from car rental market experts tells about.

Malfunction due to the fault of the company that provided the rental car

Despite the fact that rental cars regularly undergo technical inspection, situations with their breakdowns sometimes happen. If the fault is a technical problem, it is necessary to perform the following algorithm of actions.

1. Immediately stop the car, even if the signs of a malfunction (uncharacteristic sounds, reduced controllability) are still barely noticeable.
2. Then you need to immediately call the company where you rented the vehicle to get instructions on what to do next from a specialist.
3. After you stop the car and call, a technical team of company employees will be sent to you. The specialists will either perform repairs on the spot or provide another car for rent.
4. While waiting for technical assistance, do not under any circumstances try to find and fix the breakdown on your own. If you violate this prohibition, the company has every right to blame you for the breakdown.

The rented car broke down due to the fault of the renter

If, based on the results of the technical diagnostics of the vehicle, it is revealed that the malfunction of the car occurred due to its improper use, the renter will pay for the repairs. Often, companies operating in the car rental market withdraw the repair cost from the customer's deposit. If the renter claims that the breakdown was not his fault, the dispute is considered in court. When renting a car, you should be aware of how to behave in the event of a possible malfunction. Knowing the algorithm of actions in this difficult situation will allow you to get out of the current circumstances with minimal loss of time and nerves.