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This can happen to any car. We try to minimize the possibility of such unpleasant situations by constant inspection and maintenance of our cars. The first thing you should do is report the incident to us, and we`ll be sure to proactively address the issue. If the breakdown occurred within our reach, specialists will arrive on time and do everything possible to quickly eliminate the problem. In the event that the problem is not solved on the spot, we give you a serviceable car and you can go about your business in peace while we deal with the repairs. After eliminating the defects, we will return the car to you. If you are in a place where our specialists are not available, you will need to visit the service center yourself. Be sure to keep the receipt from the service station or store and the report of the work performed — we will compensate you for all costs. Repair of the vehicle in full is paid by the lessor. If the damage occurred due to the lessee`s negligence, the lessor does not pay for repairs. For example:
Of course. This is an additional service that costs from 200-500 hryvnias depending on the city.
Yes, but this is a paid service. The price is determined individually, depending on the place where the car needs to be delivered. In cities, a fixed price of 200-500 hryvnias applies. The cost may increase depending on the location of the service from which the car will be provided to you.
The daily mileage limit is 300 kilometers. The total limit is calculated according to the following scheme: the number of rental days is multiplied by 300 kilometers and the mileage limit is determined. What is above the limit is paid additionally for each km. mileage for 2 UAH for an economy class car, and 3 UAH for an average car, business class, SUVs.
That is, if you took a vehicle for 10 days - the total mileage limit is 3,000 kilometers, you drove 3,500 kilometers - you pay an additional 1,000-1,500 hryvnias for exceeding the limit.
This should be done as soon as you realize that you no longer need the vehicle. There are several ways to cancel a car rental reservation:
contact us online directly on the site.
You need to inform the lessor about this no later than one day before returning the car. Car rental is recalculated according to the number of days you have driven, the difference is fully returned to the lessee.
You need to notify us in any way convenient for you. After agreement, it will be necessary to make an additional payment for additional rental days at the rate indicated on the website:
additional payment when returning the car to the salon, provided that you extend the rental for a period of 3 days or more.
On our website, you can book the car you need online. We have prepared a step-by-step guide for you:
Yes, but subject to prior agreement with the landlord and additional payment. If necessary, we work around the clock.
Yes, if the route of your trip does not pass through roads with poor surface quality or off-road. You can find out the list of current and prohibited routes both in our office and by phone on our website.
For such cases, we have a personal approach: an interview in our company or confirmation of your candidacy for the role of tenant by the company manager. In some cases, this significantly increases the possibility of a positive answer regarding the rental of a car by a person younger than 22 years old or with a driving experience of less than two years.
The cost of the deposit depends on the car you have chosen for operation. On the website of our company, the information and price of the pledge are indicated separately for each model. A deposit is a necessary measure, without which it is impossible to rent a car in any car rental company.
Of course, on general terms. Crimea is Ukraine!
Yes. To do this, you need to have with you the original documents proving your identity, in order to conclude the agreement:
Vehicles from the fleet are systematically inspected and serviced at our private service station. Before agreeing to rent a car, it is qualitatively checked in advance for technical condition. We constantly monitor the health of the chassis, wheels and general indicators of the car. Due to the unsatisfactory condition of the roads in Ukraine, all our cars are regularly sent for diagnostics and repairs!
The lessee returns the car after a comprehensive wash or additionally pays for this service for the car, which costs 200-350 hryvnias (the price is calculated depending on the car model). The process of returning the vehicle to the lessor also takes place using the act of acceptance and transfer. The car is inspected a second time, already for new damages that may have appeared during the operation of the car by the customer. If such damage is detected, the tenant additionally pays for repair services. Our company is as loyal as possible to such situations: the minimum market cost of repairs is charged to the tenant. We value every customer and do not make money this way.
The manager of the CATCAR company and the lessee inspect the car: they note all the defects found on the diagram of the vehicle in the act of acceptance and transfer. The complete set of the car is also indicated there: a mechanism for lifting cargo, a key for installation work, a spare wheel, a stop sign for technical reasons, an anti-theft alarm system, transport documents (technical passport and insurance) and other items.
In addition, at the moment of handing over the car, the lessor takes photos of the car from different sides. This can also be done by the tenant. The car is given to the customer after a comprehensive wash, clean inside and out.